Privacy and Policy

Privacy Policy

Effective Date: 04 July 2026

This Privacy Policy applies to the NALAMI mobile application available on Google Play. NALAMI is owned and operated by Life Guide Info Communication LLP. The application is published through the Google Play Developer Organization account of Vastquery Technologies LLP under an authorized publishing arrangement.

NALAMI is a consultation platform that connects users with qualified consultants for audio calls, video calls, chat, appointment booking, and related services.

This Privacy Policy explains how your information is collected, used, stored, and protected while using the application.

1. App Ownership and Publisher Information

Application Name: NALAMI

Application Owner and Data Controller:
Life Guide Info Communication LLP

Google Play Developer Account (Publisher):
Vastquery Technologies LLP

NALAMI is owned and operated by Life Guide Info Communication LLP and is published through the organization developer account of Vastquery Technologies LLP on behalf of the application owner.

For all matters relating to privacy, data processing, and application operation, Life Guide Info Communication LLP is the responsible legal entity.

2. Information We Collect

Personal Information

  • Full Name
  • Mobile Number
  • Email Address
  • Date of Birth (Optional)
  • Gender (Optional)

Account Information

  • Login Credentials
  • Device Identifiers
  • App Version
  • Operating System Information

Communication Data

  • Call History
  • Appointment History
  • Consultation Records

Payment Information

Payments are securely processed through trusted third-party payment providers. We do not store your complete debit card, credit card, or banking information.

Technical Information

  • IP Address
  • Device Information
  • Crash Logs
  • Usage Analytics
  • Diagnostic Information

3. How We Use Your Information

  • Create and manage your account
  • Provide consultation services
  • Enable audio and video calling
  • Process appointments
  • Process payments
  • Improve application performance
  • Provide customer support
  • Prevent fraud and abuse
  • Comply with legal obligations
  • Send important service notifications

4. Camera, Microphone and Storage Permissions

Camera

Used only during video consultations or when uploading profile images.

Microphone

Used only during audio and video consultations.

Storage / Photos

Used only for selecting profile pictures or documents when required.

Permissions are requested only when necessary and can be managed through your device settings.

5. Data Sharing

We do not sell your personal information.

Your information may be shared only with:

  • Consultants providing services through the platform
  • Payment gateway providers
  • Cloud hosting providers
  • Technology service providers
  • Government authorities where required by law

All third-party providers are expected to maintain appropriate security and confidentiality.

6. Data Security

We implement appropriate administrative, technical, and organizational safeguards to protect personal information. Although we strive to maintain the highest standards of security, no electronic transmission or storage method is completely secure.

7. Data Retention

Your information is retained only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Information that is no longer required is securely deleted or anonymized.

8. Children's Privacy

NALAMI is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

9. Your Rights

  • Access your personal information
  • Correct inaccurate information
  • Delete your account
  • Request deletion of personal information
  • Withdraw consent
  • Request information regarding use of your data

10. Third-Party Services

  • Google Firebase
  • Google Play Services
  • Payment Gateway Providers
  • Analytics Services
  • Notification Services

11. International Data Transfers

Your information may be processed on servers located in different jurisdictions depending on our service providers. Appropriate safeguards are implemented wherever required.

12. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. Significant changes will be reflected by updating the Effective Date. Continued use of the application constitutes acceptance of the revised policy.

13. Contact Information

Application Owner and Data Controller

Life Guide Info Communication LLP
Door No. 12/111,
Kunjuveettuvilai,
Chenkody,
Kanyakumari – 629177,
Tamil Nadu, India

LLPIN: ACY-5282
GSTIN: 33AANFL2597C1Z9
PAN: AANFL2597C
Phone: +91 7845002162
Email: info@lifeguideinfo.com
Website: https://www.lifeguideinfo.com

14. Publisher Information

Google Play Developer Account (Publisher)

Vastquery Technologies LLP
LLPIN: AAV-7004
GSTIN: 33AATFV8974B1ZM
PAN: AATFV8974B
Phone: +91 7845002162
Developer Website: https://www.vastquery.com
Developer Email: support@vastquery.com

NALAMI is owned, developed, and operated by Life Guide Info Communication LLP and published through the Google Play Developer Organization account of Vastquery Technologies LLP under an authorized publishing arrangement.